New World Survival · Communications planning
Emergency Communications Plan Workbook
Approve sources, decision authority, audiences, formats, channels, corrections and fallback methods before the next disruption.
Authority
1. Assign the message chain
Communications lead
Backup lead
Emergency decision lead
Safeguarding contact
Public spokesperson
Technical administrator
Sources
2. Approve original information sources
| Subject | Primary source | Backup source | Verification method |
|---|---|---|---|
| Local emergency instructions | |||
| Weather or environmental hazard | |||
| Public health | |||
| Utilities and transportation | |||
| Institutional status | |||
| Partner-operated service |
Audience map
3. Match people to usable channels
| Audience | Primary | Alternate | Contingency | Emergency | Language or format | Feedback path |
|---|---|---|---|---|---|---|
| Staff and leaders | ||||||
| Members and regular users | ||||||
| Neighbors and public visitors | ||||||
| Volunteers | ||||||
| Operating partners |
Message template
4. Draft the minimum action message
Verified situation and time
Affected place and people
Action now
Institutional service and limits
Next update time, channel and source
Access review
5. Test whether the message can be used
- Plain language and one clear action.
- Text does not depend on color, sound or an image.
- Images have useful alternate text.
- Video has captions and essential spoken content is also written.
- Priority languages use an approved translation process.
- A phone or in-person option exists for people without internet access.
- A recipient can request another format.
- Address, route, hours and service limits are consistent across channels.
Barrier and correction
Release log
6. Track every published version
| Version and time | Source | Approver | Channels and formats | Next review |
|---|---|---|---|---|
Corrections
7. Publish a visible correction
Incorrect statement
Correct information and source
People or channels affected
Direct follow-up required
Correction approver and release time
Continuity
8. Prepare for system or account failure
| Failure | Fallback | Responsible role | Practice date |
|---|---|---|---|
| Power loss | |||
| Internet or mobile outage | |||
| Primary approver unavailable | |||
| Account compromised | |||
| Translation unavailable | |||
| Printed notice required |
Exercise and approval
9. Prove the complete communication path
- An after-hours source was verified.
- A backup approver released a message.
- Priority audiences received the message through at least two paths.
- Accessible and translated versions preserved the action.
- A false detail was corrected on every channel.
- The offline method reached its assigned audience.
- Release records were complete and private inquiries remained private.
Approved by
Date
Next exercise
Next source review