What should you do first after a disaster?

Assess your immediate safety: check yourself and household members for injuries, check for structural damage (is the building safe to stay in), check for fire, gas leaks, and electrical hazards. If the building is unsafe, evacuate. If safe, account for all household members, turn off utilities if you suspect damage, and monitor official channels for instructions. Do not use elevators, do not light matches near potential gas leaks, and stay away from downed power lines.

How long does it take for professional help to arrive after a disaster?

In a localized incident, professional response arrives within minutes. In a wide-area disaster (earthquake, hurricane, tornado outbreak), professional response may take 24 to 72 hours or longer to reach all affected areas. During this gap, households and neighborhoods are on their own. FEMA's own guidance acknowledges this gap and encourages civilians to be prepared to be self-sufficient for a minimum of 72 hours.

Disaster Response Planning — Planning

Q: What is CERT and how do you get trained?

CERT stands for Community Emergency Response Team. It is a FEMA-supported program that trains civilians in basic disaster response skills: fire safety, light search and rescue, medical operations, and disaster psychology. The training is free, typically runs 20 hours over several weeks, and is offered through local fire departments and emergency management agencies. CERT teams supplement professional first responders during large-scale disasters when professional resources are overwhelmed.

The reality

The response gap

In a wide-area disaster, professional first responders are overwhelmed. After a major earthquake, a Category 4 hurricane, or a widespread tornado outbreak, fire departments, EMS, and search-and-rescue teams triage across an entire region. They reach the most critical incidents first. Some neighborhoods may wait 24 to 72 hours or longer for professional assistance.

FEMA's own "You Are the Help Until Help Arrives" campaign acknowledges this gap directly. The people who respond first in wide-area disasters are not professionals. They are neighbors, family members, and bystanders. The quality of that civilian response depends entirely on whether anyone in the neighborhood has thought about it in advance.

This page covers the household-level and neighborhood-level response actions that fill the gap. It is not a substitute for professional emergency response training. It is the practical planning that determines whether your household freezes, panics, or acts with purpose in the first critical hours.

Household

The first 30 minutes

The first 30 minutes after a disaster set the trajectory for everything that follows. A household with a plan moves through these steps in order. A household without one spends the first 30 minutes in confusion.

1

Stop, assess, protect

Before doing anything else: are you injured? Are others injured? Is the building structurally sound? Is there fire, gas smell, sparking wires, or flowing water? If the building is unsafe, evacuate immediately. If it is safe, stay inside and proceed.

2

Account for everyone

Check every room. Account for every household member, including pets. If someone is missing, note where they were last seen. If someone is trapped, mark the location and do not attempt a rescue beyond what you can safely do (pulling debris off a conscious person is different from entering a collapsed structure).

3

Shut off damaged utilities

If you smell gas, shut off the gas at the meter (requires a wrench, keep one near the meter). If water is flowing from a broken pipe, shut off the main water valve. If you see sparking or damaged wiring, shut off the main electrical breaker. If you do not suspect damage, leave utilities on.

4

Monitor official channels

Turn on a battery-powered or hand-crank weather radio. Monitor NOAA Weather Radio, local emergency management channels, and official social media accounts. Do not rely on rumor, social media speculation, or second-hand information for safety decisions.

5

Activate your household roles

If you have pre-assigned household continuity roles, activate them. The communications person monitors alerts. The medical person assesses injuries. The physical/structural person checks the building. Everyone else follows their assigned function.

Community

Neighborhood response

Once your household is safe, the next circle is your immediate neighbors. In wide-area disasters, organized neighborhood response saves lives during the gap before professional help arrives. This does not require a formal organization. It requires a few people who are willing to check on others.

Organized neighborhood check

Walk your immediate block. Check on each house, especially those occupied by elderly residents, people with mobility limitations, or families with young children. A simple knock on the door: "We're checking on the neighborhood. Is everyone okay? Does anyone need help?" This takes 20 minutes and identifies the households that need immediate assistance, the ones that need nothing, and the resources available (a neighbor with medical training, a neighbor with a generator, a neighbor with a chainsaw).

CERT: organized civilian response

The Community Emergency Response Team (CERT) program, supported by FEMA, trains civilians in basic disaster response: fire suppression, light search and rescue, medical triage, and disaster psychology. The training is free, typically runs 20 hours over several weeks, and is offered through local fire departments and emergency management agencies across the country. CERT-trained individuals provide organized, systematic neighborhood response during the gap.

Even without CERT training, knowing basic first aid (stop bleeding, stabilize an injury, keep someone warm and calm) and understanding the do-not-move rules for suspected spinal injuries saves lives in the first hours. See our medical preparedness section for the skills and supplies that matter most.

Medical

Basic disaster triage

When multiple people are injured and resources are limited, triage determines who receives attention first. The Simple Triage and Rapid Treatment (START) system, used by professional responders, sorts casualties into four categories based on breathing, circulation, and mental status. Civilians are not expected to perform clinical triage, but understanding the principle helps you allocate limited help effectively.

The principle is counterintuitive: help the people you can save the fastest first, not the most severely injured. A person with a broken arm who is alert and breathing needs a splint and comfort. A person who is unconscious and not breathing despite repositioning may be beyond the help you can provide. Focus your effort where it produces the most benefit.

Call 911 even if you expect delayed response. The call is logged and helps dispatchers allocate resources. Provide your exact location, the number of injured, and the nature of injuries. If cell networks are overloaded, try texting (texts require less bandwidth than voice calls).

Next steps

Where do you want to start?

Organize your household

Assign roles and build the plan

Who does what, how decisions get made, and how you keep functioning under pressure. The 30-minute family meeting that changes everything.

Household continuity

Build the foundation

Financial resilience

Emergency fund, insurance, estate documents. The financial foundation that makes recovery possible.

Financial resilience